Responsibilities
- Be the first point of contact for our members, acting as a trusted guide through their health journey with Superpower.
- Help our members schedule a blood draw, or orienting them to our platform, you’ll ensure every interaction is seamless, empathetic, and solutions-focused.
Requirements
- 2+ years of customer support experience in a fast-paced, high-touch environment.
- Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure.
- Meticulous attention to detail.
- Strong written communication skills.
- Highly organized and proactive, able to anticipate member needs and go the extra mile to deliver exceptional support.
- Quick to learn and highly adaptable.
- A team-oriented mindset.
- Passionate about transforming the healthcare experience and providing members with empathetic, high-quality support.
- Committed to privacy and confidentiality, with a strong understanding of HIPAA compliance or a willingness to learn and uphold it.
- Able to work a full-time schedule (40 hours/week), wed-sun 12pm - 9pm PST
Nice to Have
- Concierge and/or healthcare support experience is strongly preferred.
Additional Information
- Able to work a full-time schedule (40 hours/week), wed-sun 12pm - 9pm PST
