Own day-to-day IT support: troubleshooting, escalations, and walk-up help for the Palo Alto office; remote support for London and Zurich
Manage the full device lifecycle — procurement, imaging/MDM enrollment, deployment, repair, and retirement — for laptops, monitors, and peripherals
Run technical onboarding and offboarding: accounts, hardware, and access provisioning/deprovisioning
Maintain office AV, conference rooms, and printers
Own office networking: Wi-Fi, switches, firewalls, VPN, and ISP/vendor relationships
Administer core SaaS: identity/SSO (e.g., Google Workspace), email, Slack, MDM, and endpoint security
Manage software licensing, renewals, and IT vendor contracts
Define and enforce IT security policy: device compliance, patching, MFA, access reviews
Lead security tooling rollout (endpoint protection, password management) and phishing awareness
Support compliance efforts (e.g., SOC 2) with evidence collection and control ownership
Maintain asset inventory and IT documentation
Own the IT budget and make build/buy/outsource recommendations
Plan for growth across three offices, including standardizing IT setup internationally

5+ years in IT support/administration, including 2+ years owning IT (or as a senior/sole IT resource) at a company of similar size
Strong with macOS and Windows fleets, MDM (Jamf, Kandji, Intune, or similar), and identity/SSO administration
Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall management
Experience selecting and managing SaaS tools and vendors
Security-minded: you patch, you enforce MFA, you sweat access reviews
Clear communicator who's patient with non-technical colleagues
Comfortable being a team of one: prioritizing, documenting, and asking for help when needed
Must be able to work 5 days week at our Palo Alto office

Odyssey is hiring a Member of Operations Staff, IT Manager