Responsibilities
- Oversee the scheduling system and wait time for all members
- Manage calls, emails, and additional communications
- Source of knowledge for our members by answering questions, sharing information etc
- Deliver all billing communications during visits
- Seek out feedback and communicate to proper channels
- Maintain a clean, welcoming, and on-brand environment in our practice
- Bring hospitality and service to the forefront of our business
- Find solutions for our members
- Work with members to ensure smooth experiences
- Monitor and manage the practice by anticipating needs and serving our members
Requirements
- 2+ years working in a hospitality-focused role
- Self-motivated, team player, excellent communicator, attention to detail, and customer service oriented
- Ability to connect with others exudes empathy and compassion
- Must be able to work flexible/non-traditional hours including weekends
- Ability to lift up to 25lbs on occasion
- Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
- Passion and a love for animals (especially cats and dogs!)
- Proficient in computer skills
Nice to Have
- Vetmed experience is a plus!
- Familiarity with slack is a plus!
Benefits
- Competitive salary
- Health, dental + vision insurance
- 401K (plus 4% company match)
- Upward mobility and growth opportunities
- Generous paid-time off, parental leave, and company wide holidays
- Commuter benefits
- Monthly Health & Wellness stipend
- Discounted veterinary care for your loved ones
- Growth opportunities
- An opportunity to make a real impact on the people around you
- A collaborative group of people who live our core values and have your back
Work Arrangement
Remote (City/Region) — New York City, Boston, Washington DC, Maryland, Virginia
Additional Information
- Must be able to work flexible/non-traditional hours including weekends
- Availability to work 40 hours a week including one weekend day (schedule is four -10 hour shifts)
- Ability to lift up to 25lbs on occasion
