Responsibilities
- Coordinate, adjust, and cancel patient appointments via phone, secure messaging, and authorized methods to support prompt care access.
- Keep appointment calendars accurate using federal medical systems such as CHCS, AHLTA, or MHS GENESIS.
- Confirm patient eligibility through DEERS, update personal details, and register qualified individuals as needed.
- Ensure schedules and records are precise, track appointment slots, and manage changes using approved tools and protocols.
- Reach out to patients for scheduling, appointment reminders, cancellations, and rescheduling assistance.
- Generate and forward telephone consultation messages (T-CONs) to primary care providers and nursing staff following set procedures.
Requirements
- High school diploma or equivalent
- Minimum of six months of office experience
Nice to Have
- Familiarity with medical terminology
Benefits
- Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA)
Compensation
Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA)
Work Arrangement
On-site — U.S., internationally
Other
- Employment Type: PRN
- Schedule: PRN coverage is scheduled as needed, Monday-Friday between 7:00 a.m. and 4:30 p.m.
- No evenings, nights, overtime, on-call responsibilities, or work on federal holidays.
- All your information will be kept confidential according to EEO guidelines.
Not applicable
