Responsibilities
- Engage with members of the public and business entities regarding concerns related to consumer rights
- Evaluate, record, investigate, and address consumer issues in compliance with applicable regulations and legal standards
- Ensure the integrity and accuracy of agency records by maintaining the central database and generating required reports
- Conduct data input tasks and log comprehensive, precise notes into agency systems as necessary
- Ensure each consumer inquiry receives prompt follow-up and is resolved efficiently
- Respond to incoming calls and guide callers to the correct departments or resources without delay
- Supply callers with thorough and correct information to address their inquiries
- Manage incoming mail and process it according to established timelines
- Cover front desk duties and support in-person visitors in submitting formal complaints
- Develop instructional resources, update internal knowledge repositories, and conduct training when required
- Carry out additional duties and special assignments as assigned by supervisors
Work Arrangement
Hybrid
Other
Eligibility to apply is limited to permanent staff in this title, individuals in equivalent titles under 6.1.9, participants in the 55A program, and candidates on the Civil Service eligible list
