Responsibilities
- Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
- Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.
- Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.
- Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
- Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment.
- Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
- Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.
- Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.
Requirements
- Bachelor's degree required
- Minimum 1-2 years of experience in education consulting, inside sales, or customer success
- Fluent in both English and Chinese
- Strong communication skills and the ability to effectively engage with parents and students
- Enthusiastic about education and helping students succeed
- Empathetic towards parents' needs and concerns
- Highly organized, detail-oriented, and responsive
- Able to handle multiple leads simultaneously with accuracy
- Strong problem-solving and emotional intelligence when addressing parents’ needs
- Able to work 40 hours per week, approximately 6–7 hours per day, 6 days a week
- Working hours from 6:00 AM to 1:00 PM and one day off during the weekday
- Excellent teamwork and collaboration skills
- Self-motivated and data-driven, with a passion for helping students succeed
Nice to Have
- Degree in Teaching, Education, or Mathematics is preferred
Work Arrangement
Remote (Worldwide)
Additional Information
- Remote work
- Work 40 hours per week, approximately 6–7 hours per day, 6 days a week
- Working hours from 6:00 AM to 1:00 PM
- One day off during the weekday
- Fluent in both English and Chinese
- Paid training provided
- Must fill in conversion record table properly according to requirements for bonus eligibility
- No absence allowed for full attendance bonus
