Responsibilities
- Handle daily execution of marketing operations tasks
- Manage recurring processes such as campaign configuration, audience list updates, form routing, lead routing validation, UTM standardization, and lifecycle stage accuracy
- Develop and maintain up-to-date process guides, checklists, and operational playbooks for team reference
- Monitor operational challenges, roadblocks, and pending actions to ensure visibility, ownership, and timely resolution
- Assist in campaign and program logistics by ensuring consistent adherence to established procedures
- Design and manage reusable templates and scalable workflows
- Create and maintain a centralized repository of campaign templates, briefing documents, setup checklists, and request forms for team self-service
- Establish standardized workflows and intake procedures for routine marketing operations activities
- Ensure all templates and workflows are clearly documented, version-tracked, and accessible to non-specialist users
- Identify automation opportunities to reduce manual effort using AI or built-in platform capabilities
- Guide teams in adopting standardized processes and serve as a primary resource for operational support
- Oversee the management of the marketing technology stack
- Maintain tool hygiene including naming standards, field consistency, list governance, campaign tracking, and access controls
- Document tool ownership, core integrations, key workflows, common use cases, and known constraints
- Diagnose technical issues, escalate when necessary, and coordinate with vendors or internal teams for resolution
- Support evaluations of marketing technology, tool reviews, and integration of new platforms as needed
Benefits
- Unlimited vacation policy
- Four months of paid family leave for all genders
- Annual fund allocated for professional learning and development
- Frequent internal and external training opportunities
- Digital-first work environment with remote flexibility
- Access to modern, well-designed workspaces
Work Arrangement
Hybrid
Why you'll love working at Paddle
- Join a global, diverse team that values transparency, collaboration, and mutual respect
- Work in a digital-first environment with flexibility to operate remotely, in-person, or a combination
- Enjoy unlimited holidays and generous family leave benefits available to all genders
- Grow through continuous learning supported by an annual development fund and regular training
Other
- All individuals are welcome to apply
- Dedicated to eliminating unseen obstacles in the workplace
- Committed to inclusive hiring and employment practices
- Encouraged to apply even if not meeting every listed requirement
- Accommodations provided during hiring and employment
