Responsibilities
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client
Requirements
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
- Must maintain a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- The CSS represents the brand, the culture, and the values of the client
Additional Information
- Mandarin language requirement
- The CSS lives the values of our client which are: Responsibility, Quality and a Passion for Excellence
- Your attitude and how you behave will determine how our client is perceived by its customers
