Responsibilities
- Maintain a single, accurate SaaS inventory and Service CMDB with clear ownership, tier, purpose and lifecycle for each service.
- Run the renewals calendar and sourcing pipeline, ensuring upcoming expirations are visible with the right lead times by vendor tier.
- Keep stakeholders aligned on what's coming up, where they have risk, and where we have savings opportunities.
- Analyze SaaS/third-party spend and utilization to uncover duplication, under-utilization, and consolidation opportunities.
- Drive annual SaaS budget planning, justification, and forecasting across Tech Services, partnering with Finance and business owners.
- Provide clear recommendations that balance cost, risk, and user experience.
- Operate a single intake for new SaaS and renewals, triaging which efforts need full strategic sourcing vs express lane treatment.
- Lead renewal business cases and recommendations using utilization, performance, and commercial data.
- Coordinate with platform owners and business stakeholders to ensure decisions are well-informed and documented.
- Partner with Procurement on RFx events: requirements, evaluation criteria, scoring, and award recommendations.
- Provide requirements and feedback into the procurement tooling stack to support tiering, routing and renewal workflows.
- Help ensure our processes support both a fast 'express lane' and rigorous strategic lane where it matters most.
- Monitor licenses and utilization to surface ghost seats, overlapping tools, and under-used capabilities
- Turn insights into concrete savings plans, including right-sizing, app rationalization waves, and platform consolidation where appropriate.
- Partner with Digital Workplace and other platform teams to ensure license changes, deprovisioning and vendor exits are executed safely and completely.
- Build, coach, and lead a small Vendor & SaaS Ops team focused on outcomes such as savings realized, cycle time, and portfolio health.
- Drive cross-functional collaboration with Procurement, Finance, Security, Legal, Business Operations and Tech Services pillars.
- Set clear goals, track progress, and communicate impact to senior leadership.
Requirements
- 5+ years in SaaS operations, technology portfolio management, vendor management, or IT/Procurement roles.
- Strong skills in spend and utilization analysis, with a track record of turning data into business cases and savings.
- Experience partnering with Procurement, Legal, and Cybersecurity on RFx, evaluations, and commercial negotiations.
- Familiarity with CMDB concepts and maintaining accurate service/vendor records.
- Proven stakeholder management and communication skills, comfortable leading cross-functional discussions and influencing without direct authority.
- Experience building or leading a small team and setting clear, outcome-oriented goals.
Nice to Have
- Exposure to ERP/P2P, CLM or strategic sourcing tools.
- Prior experience working in high-growth, pre-IPO companies and/or industry experience in Technology or Healthcare.
- ITIL, COBIT, PMP or other relevant certifications.
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Paid Time Off (PTO) and Discretionary Time Off (DTO)
- 12 weeks of 100% Paid Parental leave
- Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
- Work-From-Home reimbursement to support team collaboration home office work
Team
Team size: small. Structure: Vendor & SaaS Ops team
Additional Information
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- Capability to work with leadership, employees, and members in an appropriate manner.
