Rillet is hiring a Manager of Implementation to lead and grow the team responsible for client onboarding. In this role, you will oversee the successful deployment of the Rillet platform across clients and shape the implementation strategy and team structure as we scale.
What You'll Do
- Lead and manage the Implementation team, providing guidance, support, and performance feedback.
- Oversee client implementations from kickoff to go-live, ensuring timely and successful onboarding experiences.
- Develop and optimize implementation processes, workflows, and documentation across the team.
- Collaborate with cross-functional partners (Product, Engineering, Customer Success) and key client stakeholders to define and execute project plans.
- Analyze client business processes to configure effective solutions.
- Oversee data migration, reconciliation of large data sets, and integration of Rillet's platform with external systems.
- Facilitate technical connections between client environments and Rillet's integration partners.
- Identify risks or roadblocks early, and implement proactive solutions to keep projects on track.
- Maintain clear and consistent documentation and reporting for both internal stakeholders and clients.
What We're Looking For
- 5+ years of experience managing a team in ERP or accounting software implementations.
- 7-10 years of experience with ERP or other accounting software implementation.
- Proven experience in accounting and finance and working with ERP systems such as NetSuite, SAP, QuickBooks, Sage, or Oracle.
- Prior experience managing or mentoring team members within an implementation or professional services function.
- Strong project management and organizational skills, with the ability to juggle multiple priorities.
- Excellent interpersonal and communication skills, including collaborating across technical and non-technical teams.
- Thrive in fast-paced, startup environments, with a sharp eye for detail and process improvement.
Nice to Have
- Experience with SaaS revenue recognition and ASC 606 is a strong plus.
Benefits & Compensation
- Medical, dental, and vision insurance.
- Remote-first culture built on trust, autonomy, and high performance.
- Paid time off and opportunities for professional development.
- Team offsites and gatherings in New York, San Francisco, and international locations.
- Equity ownership in a fast-growing early-stage startup.
Work Mode
This is a remote-first position.
Rillet is an equal opportunity employer.
