Responsibilities
- Lead team performance by overseeing daily, weekly, and quarterly goals to ensure consistent achievement and overperformance of retention and revenue growth targets.
- Guide and monitor expansion strategies, training customer success managers to recognize, pursue, and close upsell opportunities within enterprise accounts.
- Ensure high-quality executive business reviews are delivered, aligning with client goals and clearly showcasing measurable return on investment to leadership stakeholders.
- Serve as the primary escalation point for critical account challenges, resolving complex technical issues and supporting contract discussions to improve renewal outcomes.
- Continuously assess team metrics and reporting tools, refining operational workflows to reinforce effective behaviors and remove obstacles to performance.
- Foster a strong team culture through active performance management, creating improvement plans for underperforming members and providing decisive input on hiring, advancement, and disciplinary actions.
Work Arrangement
Remote
Team
Enterprise Customer Success
Other
- Application deadline: 7/12/2026
- Applications are reviewed continuously and the posting may close early if a suitable candidate is found.
