About the Role
This role involves managing a team responsible for helping developer-focused clients adopt and scale their use of a platform. The position emphasizes leadership, customer advocacy, technical understanding, and regional collaboration across EMEA.
Responsibilities
- Lead a team of Developer Success professionals across the EMEA region
- Coach team members on technical customer engagement and performance
- Develop strategies to improve developer adoption and platform integration
- Collaborate with engineering and product teams to relay customer feedback
- Identify common challenges faced by developer teams and propose solutions
- Drive operational efficiency within the Developer Success function
- Manage team goals, performance reviews, and career development plans
- Serve as a point of escalation for complex technical or relationship issues
- Foster strong cross-functional alignment with sales, support, and marketing
- Represent the team in regional planning and leadership meetings
- Monitor key success metrics and adjust strategies accordingly
- Ensure consistent delivery of high-quality customer experiences
- Guide teams in proactive outreach to high-potential developer organizations
- Support onboarding and training for new team members
- Promote best practices in technical account management
- Advocate for developer needs internally
- Build relationships with technical leaders at key accounts
- Coordinate regional initiatives aligned with global objectives
- Stay current on developer trends and emerging technologies
- Encourage knowledge sharing across the global Developer Success network
- Use data to inform team priorities and resource allocation
- Lead by example in communication and technical empathy
- Ensure documentation standards are maintained across the team
- Support crisis resolution with major developer partners
- Drive continuous improvement in customer health and retention
Nice to Have
- Prior experience as a developer or in technical support roles
- Background in computer science or a related technical field
- Hands-on experience with JavaScript, React, or similar frameworks
- Exposure to CI/CD pipelines and DevOps practices
- Understanding of open-source communities and culture
- Experience working in EMEA time zones
- Additional language proficiency in French, German, or Spanish
Compensation
Competitive salary and benefits package
Work Arrangement
Remote with regional flexibility
Team
Part of the Developer Success organization supporting technical customers and partners
Why This Role Matters
Developer platforms are evolving rapidly, and success depends on strong relationships between technical teams. This role ensures that developer-focused clients receive strategic support tailored to their goals, helping them build and scale effectively. The manager plays a critical part in shaping both team performance and long-term customer outcomes.
What We Value
We prioritize empathy, technical depth, and clear communication. We value leaders who uplift their teams, listen to developers, and drive impact through collaboration. Integrity, curiosity, and a commitment to inclusion are central to how we operate.
Available for eligible candidates
