Responsibilities
- Lead process discovery workshops and stakeholder engagements across complex operational environments
- Analyze workflows, dependencies, pain points, and decision-making patterns across business processes
- Design future-state workflows that incorporate AI-assisted operations, intelligent decisioning, and scalable automation capabilities
- Evaluate where AI is appropriate within a workflow versus where rules-based automation or human oversight is required
- Define operational workflows including: Human-in-the-loop decision points, Exception handling, Escalation paths, Operational controls and governance, Workflow logic and dependencies
- Translate process insights into implementation-ready artifacts for Product, Architecture, and Engineering teams
- Help establish operational KPIs, workflow success measures, and continuous improvement processes
- Support organizational adoption and change management efforts tied to AI-enabled operational transformation
Requirements
- Strong experience leading process discovery, operational transformation, and cross-functional business initiatives
- Ability to evaluate workflows through an AI lens — understanding where AI, intelligent automation, or decision-support capabilities can create measurable business value
- Focus on operational systems thinking, value-based process transformation, and AI opportunity identification
Work Arrangement
Hybrid — Houston, TX, Dallas, TX
Additional Information
- This is not a traditional Business Analyst role focused only on documentation
- This is not an AI engineering role focused on model development
- Position offers flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work
