Responsibilities
- Supervised gym, tennis, paddle, swimming, and fitness programs.
- Developed partnerships with coaches and trainers, optimized scheduling, and ensured compliance with safety and quality standards.
- Directed the performance of restaurants, lounges, and catering services; collaborated with chefs and service staff to maintain premium service standards, cost efficiency, and consistency across outlets and events.
- Built a strong culture of hospitality and exclusivity by ensuring personalized service for members and their families.
- Implemented feedback systems and engagement programs that enhanced satisfaction and retention.
- Managed preventive and corrective maintenance schedules for all club assets and amenities, coordinating with engineering and external vendors to uphold safety, hygiene, and visual excellence.
- Recruited, trained, and supervised multidisciplinary teams (front office, operations, housekeeping, F&B, and sports).
- Fostered a high-performance culture emphasizing accountability, service excellence, and continuous improvement.
- Planned and executed social, sports, and family events—ranging from tournaments to private functions—enhancing community engagement and club reputation.
- Monitored budgets, P&L, and procurement to achieve cost targets without compromising service quality.
- Ensured regulatory compliance and maintained high audit standards.
Requirements
- Results-driven hospitality professional with comprehensive experience in managing all operational, administrative, and service aspects of a private members’ country club.
- Oversaw multi-departmental functions including sports and recreation, food & beverage operations, member relations, facilities maintenance, and staff leadership to deliver a world-class club experience.
