Responsibilities
- Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches
- Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN
- Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers
- Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP
- Collaborate with field techs and ISPs to resolve complex issues
- Perform root cause analysis and implement long-term solutions
- Analyze SIP traffic using Wireshark and other diagnostic tools
- Maintain documentation and ensure SLA compliance
- Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems
- Develop and execute network migration plans for large-scale infrastructure upgrades
- Conduct performance tuning and capacity planning for enterprise networks
- Mentor and provide technical guidance to Tier 1 and Tier 2 support teams
- Participate in on-call rotation to provide 24/7 support for critical issues
- Contribute to the development of best practices and standard operating procedures
- Evaluate and recommend new technologies to improve network performance and reliability
Additional Information
- Remote position
- Standard business hours based on Pacific Time
- Occasional after-hours support for escalations and critical deployments
- All your information will be kept confidential according to EEO guidelines
