Responsibilities
- Initiates processing and resolution of bankruptcy, foreclosure and workout activities for assigned accounts, focusing on homeownership counseling activities and negotiating workout solutions and ensuring prompt resolution of legal matters
- Resolves escalated issues and problems by conferring with staff, other internal departments, outside contacts and others as necessary
- Provides training and mentoring for new and less experienced staff
- Participates in the development of operating policies and procedures
- Works with Customers or agents of Customers to resolve delinquency and continued legal action or adverse action
- Authorized to execute items such as deeds, security agreements, financing statements, assignments, releases, affidavits, and other instruments incident to those documents listed and necessary to carry out and effectuate the proper servicing and/or collection of loan debt to the bank
- Provides technical guidance and assists staff with the most complex aspects of work as necessary
- Coordinates with attorneys, trustees, debtors and others to research estates in bankruptcy, probate or workout in various states to minimize losses and maximize recoveries
- Coordinates subsequent asset sales and other collection and recovery activities to secure maximum payback for Company owned property
- Completes necessary account documentation, involving inside and outside personnel as needed
- Initiates loss mitigation activities after approval of foreclosure; Coordinates asset sales and other collection and recovery activities to secure maximum payback for Company owned property
Requirements
- Associate's degree or work experience equivalent to associate's degree
- 3+ years' experience
- Proven knowledge and experience in effective collection regulations, techniques and practices
- Detailed knowledge of loan agreements and security agreements
- Ability to apply understanding of bankruptcy law, principles and practices related to real estate transactions to accounts managed
- Knowledge of real estate investor and insurer guidelines
- Knowledge of foreclosure procedures and legal and regulatory guidelines, including mobile homes and agency loans (VA, HUD and others)
- Knowledge of legal regulations relating to real estate resale after foreclosure
- Communication skills, both verbal and written
- PC skills
- Detailed knowledge of bankruptcy law, including Chapters 13 and 7, probate and/or workout law
- Knowledge of bankruptcy legal procedures, including Relief from Stay, property abandonment, Proofs of Claim, conversion of Chapter 13 to 7 and Chapter 13 repayment plans
- Knowledge of workout options
- Knowledge of specific regulations in various states in which Company does business
- Ability to apply understanding of bankruptcy law, principles and practices related to real estate transactions to accounts managed
- Knowledge of real estate investor and insurer guidelines
- Knowledge of legal regulations relating to real estate resale after foreclosure
Nice to Have
- Collections experience
- Loss Mitigation experience
- Mortgage background
- Experience working in high volume Dialer role
Work Arrangement
On-site
Additional Information
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
