Dublin, Irleand Hybrid Contract

Balsam Brands is hiring a Localisation Operations Coordinator

Responsibilities

  • Create and set up projects within Jira and other internal workflow tools
  • Prepare, organize, and maintain source files for translation
  • Ensure accurate file naming conventions, folder structures, and version control practices
  • Assign localization tasks to external language vendors
  • Maintain project tracking tools, dashboards, and status updates
  • Review incoming content for completeness, formatting, editability, and adherence to localization requirements
  • Perform English-language quality checks, including spelling, grammar, and content accuracy reviews
  • Validate language variant requirements (e.g., French Canadian vs. French France, German regional variants)
  • Evaluate content for geo-relevance and suitability for target markets
  • Conduct trademark and legal compliance pre-checks using established guidelines
  • Log intake issues and communicate required revisions to stakeholders
  • Confirm Ready-for-Translation (RFT) status and maintain supporting documentation
  • Coordinate job assignments with external language vendors
  • Communicate project timelines, deadlines, and delivery expectations
  • Follow up on incomplete or delayed deliverables
  • Collect, review, and verify returned translation files
  • Maintain vendor contact information and workflow documentation
  • Perform file preparation and formatting activities across multiple content types
  • Upload and download content through localization and internal business systems
  • Conduct quality checks for formatting, completeness, and terminology compliance
  • Support content reintegration into designated platforms and systems
  • Ensure localized assets are delivered to appropriate stakeholders and markets
  • Support post-localization version control and staging validation activities
  • Conduct localization quality assurance (LQA) and content validation checks across platforms and assets
  • Escalate quality concerns, risks, and workflow issues to Localization Project Managers
  • Maintain accurate project tracking and status reporting
  • Monitor turnaround times, project volume, and workflow metrics
  • Support weekly reporting, workload analysis, and operational reviews
  • Maintain localization issues logs and documentation
  • Compile monthly intake quality metrics and reporting for business stakeholders
  • Monitor intake pipelines and proactively identify schedule risks or bottlenecks

Requirements

  • 2 years of experience in localization operations, project coordination, content operations, translation management, or a related operational role
  • Experience supporting cross-functional workflows and managing multiple concurrent projects in a fast-paced environment
  • Strong organizational skills with exceptional attention to detail and process discipline
  • Experience working with project management systems such as Jira, Asana, Workfront, or similar workflow tools
  • Ability to manage large volumes of files, documentation, and operational tasks with a high degree of accuracy
  • Strong written and verbal communication skills with the ability to coordinate effectively across stakeholders and external vendors
  • Ability to analyze operational data and produce reports, metrics, and process documentation
  • Proficiency with Microsoft Office and Google Workspace applications, particularly Excel/Sheets
  • Ability to identify process improvements and contribute to operational efficiency initiatives
  • Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions

Nice to Have

  • Experience working with localization, translation, content management, or digital production workflows
  • Bachelor's degree or equivalent professional experience

Additional Information

  • This is a 4-month, full-time, temporary position
  • Position is located in Dublin, Ireland
  • Hybrid work model requiring three days in-office
  • Flexibility with work schedule required to ensure overlap with global teams, particularly early morning or early evening PST hours
  • Specific scheduling needs will be discussed during the interview process
Required Skills
Project CoordinationMicrosoft Office
About company
Balsam Brands
Balsam Brands is a global, omnichannel retailer with roots in seasonal, Christmas, and home décor. We are thrilled to extend our reach into Mexico, bringing the magic of the holidays to a vibrant new location. Your role will be pivotal in shaping the future and trajectory of our company! Why Balsam Brands? Our people-first approach means that you're a valued member of a community that values relationship building, authenticity, and doing the right thing. We've been sharing joy across the globe, with growing teams in Boise, ID, Redwood City, CA, Dublin, IE, and Manila, PH. Now, we're excited to welcome talent from Mexico! Our Mission: Create Joy Together. At Balsam Brands, we're about more than just the products we sell; we're about creating experiences that inspire meaningful moments with family and friends. Your work will contribute to our larger mission of giving back to our families and communities in impactful ways. You'll join a culture of caring and interesting people doing challenging work to grow together to delight our customers. Together, we're building a workplace where everyone feels welcome, supported, and encouraged to bring their best selves to work every day.
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Job Details
Category other
Posted 6 hours ago