Lead, develop, and manage a team of paralegals within a globally connected legal services environment. Reporting to the Head of Legal Services, this role ensures efficient, compliant, and high-quality delivery of legal support across diverse work streams.
Key Responsibilities
- Collaborate with leadership to uphold strict adherence to time recording, compliance protocols, and operational best practices
- Oversee daily team operations, ensuring smooth workflow, timely matter allocation, and clear communication with instructing lawyers
- Guide paralegals through complex legal tasks, offering clarity on core legal principles and supporting professional growth
- Monitor financial performance of matters, including work in progress and billing hygiene, to support firm-wide efficiency
- Manage recruitment, onboarding, performance reviews, and development planning for paralegal staff
- Act as a point of escalation for quality control, identifying risks early and implementing corrective measures
- Strengthen internal and external client relationships by aligning service delivery with commercial objectives
- Represent the team in business development, brand outreach, and community engagement across the North East
- Partner with legal transformation teams to refine service models and identify new opportunities for impact
- Stay current with legal trends, firm practices, and industry innovations to maintain service excellence
Qualifications and Experience
Candidates should bring proven experience supervising legal support staff in a corporate or commercial setting, with strong interpersonal skills and the ability to lead in a fast-moving environment. A background in law is highly valued, and prior experience in mentoring junior professionals is essential. The ideal candidate communicates clearly, acts with professionalism, and fosters a collaborative team culture.
Work Environment
This hybrid role offers flexibility to work between the Newcastle office and remote locations, supporting a balanced and adaptable work model. The firm promotes inclusivity, career development, and wellbeing through supportive policies and programs.
Commitment to Inclusion
We are dedicated to building a diverse, equitable, and accessible workplace. Individuals from all backgrounds are encouraged to apply, and accommodations are available upon request throughout the hiring process.
