Responsibilities
- Act as the main contact for incoming departmental requests involving document formatting, proofreading, editing, styling, printing, and converting files to PDF or other image formats
- Manage, assign, and distribute workloads while prioritizing and tracking progress to ensure timely completion
- Communicate directly with requesters to collect detailed requirements and clarify project needs
- Evaluate incoming requests to determine the appropriate workflow and assign tasks to suitable team members
- Route assignments to correct personnel and collaborate with on-site and remote office support teams
- Support proofreading and quality assurance efforts during periods of high volume
- Ensure timely delivery of completed projects according to agreed-upon deadlines
- Carry out additional responsibilities and contribute to special initiatives as needed
- Stay proficient in all software applications supported by the firm
- Perform any other duties assigned by management
Work Arrangement
Hybrid — Phoenix, AZ
Other
- Shift: Saturday - Wednesday, 7AM - 3PM
- Training: Monday - Friday, 9am - 5pm, lasting 6 weeks
- Hybrid schedule: 3 days in office, 2 days remote, effective after successful completion of 90-day probation period
