Bush & Bush Law Group is hiring a bilingual Legal Intake Specialist fluent in English and Spanish. This remote role serves as the critical first point of contact for potential clients, providing excellent customer service and ensuring potential cases are effectively evaluated and processed.
What You'll Do
- Professionally handle incoming calls from clients involved in auto accidents.
- Gather essential information regarding the accident and potential legal representation needs.
- Communicate effectively with clients to explain legal processes and procedures.
- Provide information about the firm's services and answer client queries.
- Collect and document relevant details to assist attorneys in evaluating cases.
- Manage multiple tasks simultaneously in a fast-paced environment.
- Efficiently navigate and update electronic systems while engaging with clients on the phone.
- Prioritize and address urgent client needs promptly.
- Maintain accurate and confidential client records in compliance with legal standards.
- Organize and update client information, ensuring accessibility for legal professionals.
- Utilize Excel sheets and other tools to manage and track client data.
- Provide administrative assistance to legal professionals as needed.
- Collaborate with the legal team to ensure smooth case progression.
- Assist in the preparation and organization of legal documents.
What We're Looking For
- Proficiency in both English and Spanish.
- High school diploma or equivalent.
- Excellent verbal and written communication skills with a strong customer service focus.
- Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
- A genuine desire to assist clients in their times of need and a compassionate demeanor.
Nice to Have
- Some college coursework.
- Previous experience in a legal environment or customer service/intake role.
- Proficient in Microsoft Office Suite.
- Familiarity with case management software.
Technical Stack
- Microsoft Office Suite
- Excel
- Case management software
Team & Environment
You will collaborate with the legal team.
Benefits & Compensation
- Positive Culture: Be part of a supportive and innovative team.
- Professional Growth: Opportunities for career advancement and ongoing professional development.
- Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.
Work Mode
This is a fully remote position.
Bush & Bush Law Group is an equal opportunity employer.
