Responsibilities
- Develop and/or audit and update all interactive learning modules into SCORM-compliant courses within the LMS, and maintain accurate on-going content management thereafter
- Own assigned learning assets through their lifecycle, including build, publishing, versioning, updates, and retirement
- Establish and maintain a structured learning content repository within the Knowledge Base
- Develop and update learning modules for new hire onboarding, product updates, and workflow changes
- Integrate into Operations and Product teams, staying up to date with workflow and/or product changes and ensuring training is reflective
- Collaborate with subject matter experts to validate content accuracy and readiness
- Apply learning content standards, templates, and versioning practices consistently
- Identify content gaps or inconsistencies and propose practical updates or improvements
- Communicate clearly with stakeholders and adapt messaging based on audience and context
- Support or co-facilitate training sessions to frontline teams (LCMs, RNs, BH, NPs, etc.) with opportunity to grow facilitation skills over time
Requirements
- 2–4 years of experience in learning content development, instructional design, enablement, or training operations, ideally in a fast-paced or scaling healthtech organization that served high-acuity populations
- Hands-on experience creating, updating, and maintaining SCORM-compliant courses in an LMS using authoring tools (e.g., Articulate Storyline/Rise, Captivate, etc.)
- Demonstrated ownership of learning assets end-to-end, including build, publishing, version control, updates, and retirement
- Comfortable partnering with Product and Operations to validate accuracy and alignment
- Excellent verbal and written communication with the ability to adapt to the audience
- Ability to stay current on product or workflow changes and reflect them accurately in training materials
- Consistent execution against defined content templates, standards, and versioning requirements
- Ability to spot content gaps or inconsistencies and flag practical improvements
- Organized with a strong attention to detail
- Willingness to support or co-facilitate training sessions
- Ownership mindset – own driving results for the mission, business, employee and patient experience
- Strong desire to work in a rapid-iteration early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
- Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
Nice to Have
- Bilingual in Spanish and/or familiarity with onboarding or operational training for frontline or workflow-driven roles are also a big plus!
Benefits
- Competitive salary: $90,000 - $100,000
- Equity compensation package
- Flexible vacation policy – take the time you need to recharge
- Comprehensive medical, dental, and vision coverage
- 401(k)
- 100% company-sponsored short and long-term disability and life insurance
- Subsidized backup childcare and caregiver supports through Wellthy
- Work entirely from the comfort of your own home
- Monthly $100 work from home expense stipend
- We provide the equipment needed for the role
- Opportunity for rapid career progression with plenty of room for personal growth!
Work Arrangement
Remote (Worldwide)
Team
Reports to: Sr. L&D Manager
Additional Information
- Equal Opportunity Employer: All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
- Participates in E-Verify to verify employment eligibility for new hires.
- Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check.
- Following a conditional job offer, candidates will undergo comprehensive employment background checks, including criminal history, reference checks, and driving records if a role requires vehicle use.
- We do not conduct any TA business outside of our @pairteam.com emails.
- If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.
- The company provides the equipment needed for the role.
- Monthly $100 work from home expense stipend.
