Berlin Hybrid Employment

Synthflow AI is hiring a Lead VOIP Engineer (FreeSWITCH & Kamailio)

Responsibilities

  • Design, deploy, and maintain FreeSWITCH and Kamailio-based VoIP solutions.
  • Configure and troubleshoot SIP protocols, RTP streams, and media gateways.
  • Monitor and optimize high-load production FreeSWITCH and VOIP systems.
  • Implement and manage SIP monitoring tools like Homer or other real-time debugging solutions.
  • Develop and fine-tune call routing, failover mechanisms, and load balancing strategies.
  • Ensure security, scalability, and redundancy in the VoIP infrastructure.
  • Troubleshoot and resolve VoIP-related issues in production environments.
  • Collaborate with development, DevOps, and support teams to improve system performance.
  • Work with SIP Trunks, SBCs (Session Border Controllers), and Media Servers.
  • Implement WebRTC-based voice and video solutions.
  • Document system configurations, troubleshooting guides, and best practices.

Requirements

  • 5+ years of experience in VOIP engineering, particularly with FreeSWITCH and Kamailio.
  • 3 years of experience with k8s on production systems is a must have.
  • Strong expertise in SIP protocol, RTP streaming, and VoIP call flows.
  • Experience working in high-load production FreeSWITCH environments.
  • Hands-on experience with Homer SIP capture or similar SIP monitoring tools.
  • Deep understanding of NAT traversal, STUN/TURN, WebRTC, and ICE frameworks.
  • Strong knowledge of load balancing, failover strategies, and traffic optimization.
  • Proficiency in Linux administration, networking, and troubleshooting.
  • Experience with database integration (Redis, PostgreSQL, or NoSQL solutions).
  • Ability to write Bash/Python (or Golang) scripts for automation and monitoring.
  • Strong problem-solving skills and ability to work in highly available and scalable environments.

Nice to Have

  • Familiarity with WebRTC, Asterisk, OpenSIPS, or RTP Proxy is a plus.
About company
Synthflow AI
Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.
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Job Details
Department Engineering
Category other
Posted 7 months ago