Responsibilities
- Own the end-to-end ServiceNow architecture across HRSD, CSM and Finance Enterprise Service Workflows.
- Design scalable, upgrade-safe solutions aligned with ServiceNow best practices and enterprise standards.
- Lead technical design reviews and architecture governance.
- Optimize customer experience using modern UI and AI-assisted workflows.
- Design seamless employee experiences using UI Builder and reusable components.
- Ensure data security, role-based access, and compliance.
- Architect Finance-specific workflows and integrate with ERP and financial systems.
- Lead development using UI Builder and Next Experience.
- Architect Agentic AI workflows to enable autonomous or semi-autonomous task execution.
- Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes.
- Lead integration strategy with CRM, ERP, HRIS, Finance, and third-party systems.
- Act as a trusted advisor to Business leaders, product owners & enterprise architect.
- Influence roadmap planning, platform strategy, and prioritization decisions.
- Promotes a supportive and collaborative teamwork environment across diverse groups.
- Evaluates interdependencies; thinks critically / systemically when solving problems.
Requirements
- 8+ years of overall IT experience
- 6+ years of hands-on ServiceNow development and architecture experience
- Proven experience leading complex, enterprise-scale ServiceNow implementations
- Strong understanding of service management, business workflows, and enterprise systems
- Excellent communication, leadership, and problem-solving skills
Benefits
- robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- up to $30,000 in Adoption Assistance
- up to three weeks of vacation annually
- generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- significant Home Purchase Discounts
- Everyone’s Included Day
Additional Information
- This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.
- This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.
