Responsibilities
- Provide regular status updates to management on project progress and team performance.
- Develop and implement data-driven strategies that positively influence business performance and financial results.
- Ensure high standards of service delivery and customer satisfaction through performance oversight and direct coaching of customer service representatives.
- Foster strong team collaboration and maintain clear, effective communication with both clients and internal team members.
- Lead incident resolution efforts by rapidly diagnosing production problems, identifying root causes, and delivering effective solutions.
