About the Role
This role is responsible for managing the scheduling function within the professional services team, ensuring optimal resource allocation, accurate forecasting, and seamless coordination between internal stakeholders and clients. The individual will lead scheduling strategies, improve process efficiency, and support service delivery timelines.
Responsibilities
- Lead the development and execution of scheduling plans for professional services projects
- Coordinate with project managers and field teams to align resource availability with project timelines
- Monitor scheduling accuracy and adjust plans based on changing project demands
- Ensure timely assignment of personnel to service engagements
- Maintain up-to-date scheduling records and reporting metrics
- Identify scheduling bottlenecks and implement process improvements
- Support forecasting activities by providing scheduling data and insights
- Collaborate with operations leaders to balance workload across teams
- Facilitate communication between scheduling, service delivery, and sales teams
- Develop and maintain scheduling templates and standard operating procedures
- Train team members on scheduling tools and best practices
- Ensure compliance with service level agreements through effective planning
- Manage scheduling priorities during peak service periods
- Leverage scheduling software to optimize resource utilization
- Track project milestones and communicate scheduling updates to stakeholders
- Support onboarding of new clients by coordinating initial service timelines
- Work with finance to align scheduling data with billing cycles
- Provide regular reporting on scheduling performance and team capacity
- Maintain confidentiality of client and project information
- Adapt scheduling strategies to support business growth and scalability
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Full-time position with potential for hybrid work model
Team
Part of the Professional Services organization, collaborating with project delivery, operations, and client success teams
Why This Role Matters
Effective scheduling is critical to delivering high-quality services on time. This role ensures that client projects are staffed appropriately and executed according to plan, directly impacting customer satisfaction and operational efficiency.
Growth Opportunities
This position offers the chance to shape scheduling strategy and contribute to scaling service operations. High performers may advance into broader operations or leadership roles within the services organization.
This position may not be eligible for visa sponsorship
