Responsibilities
- Create, modify, and maintain transportation routes in routing software, ensuring accuracy and compliance with district policies, transportation regulations, and service-level agreements
- Execute routing updates and change requests with a high degree of precision and ownership
- Manage data flows between systems, including imports/exports and validation of routing-related datasets
- Ensure all route assignments are properly documented and communicated to relevant stakeholders
- Analyze routing configuration to identify opportunities to improve efficiency, reduce cost, and enhance service quality
- Develop and model routing scenarios (e.g., bell time changes, stop consolidation, capacity adjustments) and recommend optimal approaches
- Partner with Account Managers and internal stakeholders to design routing strategies aligned to school priorities and constraints
- Support and, over time, lead client-facing conversations on routing strategy, including explaining tradeoffs and cost drivers
- Define, monitor, and analyze key routing performance indicators (e.g., route efficiency, utilization, on-time performance, cost per rider)
- Identify trends, inefficiencies, and areas for improvement, and drive action against them
- Build and maintain reporting to track routing performance and inform decision-making
- Escalate risks and proactively recommend solutions to improve system performance
- Contribute to improving internal routing processes, standards, and documentation over time
- Identify and resolve data quality issues related to student assignments, stop locations, and transportation parameters
- Use Excel (or similar tools) to perform detailed analysis, modeling, and validation of routing decisions
- Support the development of more scalable analytical approaches, including automation where appropriate
- Partner closely with other Routing Coordinators to support both day-to-day execution and ongoing optimization of transportation routes
- Coordinate with Account Managers and provide real-time routing support to troubleshoot and resolve operational issues impacting service, efficiency, or student experience
- Serve as a key connector across teams, ensuring routing decisions are clearly communicated and effectively executed
Requirements
- Analytical, systems-oriented, and highly detail-driven
- Strong interest in solving complex operational problems and improving outcomes at scale
- Ability to spend a significant portion of time actively building, adjusting, and maintaining routes
- Ownership over routing quality, system performance, and continuous improvement
