Responsibilities
- Delivers functional assistance to users and systems as needed.
- Manages daily support operations including ticket handling, system monitoring, reporting, and issue recovery.
- Ensures service level agreements are met through appropriate ticket prioritization and high-quality resolution standards.
Requirements
- Strong technical knowledge and proven ability to diagnose and resolve complex issues.
- Proficiency with SFB2C, Order Management Systems, and ITIL incident management processes.
- Familiarity with full-cycle e-commerce operations and business flows.
- Direct experience using support and monitoring platforms such as Service Now, Dynatrace, Grafana, Kibana, Open Search, and Mulesoft.
- Capable of overseeing SFTP batch processes and responding to system-generated alerts.
Nice to Have
- Background working within Agile frameworks and client-facing consulting environments.
Benefits
- Hybrid work model offering flexibility based on local regulations and regional policies.
- Opportunities for professional growth through training, advanced tools, and mentorship from industry specialists.
Work Arrangement
hybrid
Benefits
- Flexibility, with hybrid work options (country-dependent)
- Learning and development, with access to cutting-edge tools, training and industry experts.
Other
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
