About the Role
This role is responsible for managing and growing high-value client accounts in the Southeast by delivering customized solutions, building strong partnerships, and exceeding sales targets through proactive engagement.
Responsibilities
- Manage and nurture long-term relationships with key regional clients
- Identify expansion opportunities within existing accounts
- Develop and execute account growth strategies
- Serve as primary point of contact for client inquiries and escalations
- Collaborate with internal teams to align client needs with service delivery
- Conduct regular business reviews with clients
- Monitor client performance metrics and satisfaction levels
- Negotiate contract renewals and upsell opportunities
- Track and report on account progress against KPIs
- Coordinate cross-functional support for client onboarding and transitions
- Stay informed about industry trends impacting client operations
- Represent client feedback to product and service teams
- Maintain accurate CRM records for all client interactions
- Drive adoption of new offerings within existing accounts
- Ensure timely resolution of service issues
- Align sales activities with regional market dynamics
- Prepare and present quarterly business forecasts
- Support client retention and satisfaction initiatives
- Respond to client requests with timely and accurate information
- Facilitate communication between technical teams and client stakeholders
- Lead contract lifecycle management from renewal to close
- Promote value-based selling approaches
- Analyze client usage data to identify growth potential
- Coordinate client reference and case study opportunities
- Support strategic planning with market-specific insights
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with regional travel required
Team
Collaborative sales team focused on strategic client growth
Why This Role Matters
This position directly influences client retention and revenue expansion in a high-potential region. The manager will shape long-term partnerships and serve as a trusted advisor, ensuring clients achieve measurable value from their investment.
What Success Looks Like
Within six months, the ideal candidate will have established strong rapport with key accounts, identified at least two growth opportunities per major client, and contributed to exceeding regional sales targets. Long-term success includes sustained client satisfaction and consistent year-over-year revenue growth.
Not available for this position
