Responsibilities
- Serve as the senior point of contact for assigned clients
- Build trusted, long‑term relationships with site leaders, procurement, HSE, and stakeholders
- Lead regular governance forums including monthly reviews, quarterly business reviews, and strategic planning sessions
- Proactively manage client expectations, risks, escalations, and issue resolution
- Own contract performance against KPIs, and commercial outcomes
- Manage change variations, scope amendments, pricing adjustments
- Ensure financial performance meets or exceeds budget through cost control, margin optimisation, and productivity initiatives
- Partner with finance teams on forecasting, reporting, and cost‑to‑serve analysis
- Work closely with Operations Managers, Site Managers, and Functional Leads to ensure service delivery aligns with contract obligations
- Drive consistency and standardisation across mine sites while respecting site‑specific requirements
- Conduct performance reviews for your direct reports
- Ensure services meet expectations across: Village services, Catering & camp services, Integrated facilities management (soft & hard FM if applicable), Asset management and maintenance coordination
- Champion Zero Harm culture aligned to Sodexo and client HSE frameworks
- Ensure full compliance with: Mine site safety standards, Food safety & hygiene systems, WHS legislation and client-specific rules
- Actively participate in audits, risk assessments, incident reviews, and corrective action planning
- Identify cross‑sell and upsell opportunities within existing mining portfolios
- Support tenders, proposals, and re‑bids for existing contracts
- Contribute to long‑term strategic account plans
- Improve client satisfaction scores and retention outcomes
Requirements
- Client Relationship & Stakeholder Management
- Contract & Commercial Management
- Operational Alignment
- Safety, Quality & Compliance
- Account Growth & Retention
- Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans
- Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus
- Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs
- Fostering Communication: Communicate openly and adapt messages to diverse audiences
- Concern for Safety: Promote and implement health and safety policies
- Achievement Orientation: Focus on achieving high-quality results and encourage improvements
- Inspiring Others: Energize and inspire teams to strive for excellence
- Attention to Detail: Ensure accuracy and thoroughness in all tasks
Work Arrangement
On-site — Balcatta Support Centre, remote sites
Additional Information
- Weekly travel to remote sites
- Monday to Friday roster
- Flexibility required to extend time onsite to meet operational and mobilisation requirements
