Ooma is looking for a strategic and relationship-driven Key Account Manager to grow our presence across major retail and distribution partners. You will own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.
What You'll Do
- Develop annual strategic account plans, reviewed quarterly, with clear sales and growth objectives.
- Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality.
- Own and manage the full relationship with assigned key accounts.
- Serve as the primary point of contact and trusted advisor to retail partners.
- Lead business reviews, client meetings, and executive presentations.
- Forecast sales performance and provide regular reporting to the Head of Residential Sales.
- Manage marketing spend to maximize ROI and drive sell-through.
- Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance.
- Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations.
- Represent Ooma at trade shows and industry events.
- Travel regularly to meet with key accounts and strengthen face-to-face partnerships.
What We're Looking For
- 5+ years of experience in retail, distribution, consumer packaged goods, or consumer electronics.
- Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels.
- Strong relationship-building skills with the ability to influence and position products as strategic assets.
- Strategic mindset with the ability to translate insights into actionable growth plans.
- Excellent presentation, verbal, written, and listening communication skills.
- Highly organized and results-driven, with the ability to manage multiple priorities simultaneously.
- Self-starter who is comfortable with ambiguity and able to solve problems independently.
- Natural leadership presence with a positive, collaborative mindset.
- Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
Nice to Have
- Experience in telecommunications, networking, or VoIP technology.
- Bachelor’s degree in Business or a related field, or equivalent professional experience.
Team & Environment
You will report directly to the Head of Residential Sales.
Benefits & Compensation
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.
- Employer Paid Income Protection Benefits.
- FSA Healthcare & Dependent Care.
- Commuter Benefits.
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal coverage.
- 401(k), including employer match, and Roth options.
- Employee Stock Purchase Plan.
- Paid Time off, Sick Time, and corporate holidays.
- Employee Assistance Program.
- Life Balance benefits with Travel Assistance Services and Identity Theft protection.
- Additional Benefits including a Discount Program, Credit Union, and Medicare Assistance.
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence.
