About the Role
The individual in this role will produce and maintain technical documentation for software products, working closely with engineering and product teams to translate complex systems into accessible content.
Responsibilities
- Draft and update user guides, API documentation, and knowledge base articles
- Work with engineers and product managers to understand system functionality
- Ensure documentation accuracy across product updates and releases
- Organize content for clarity and ease of use by technical and non-technical audiences
- Follow documentation standards and style guidelines
- Identify gaps in existing documentation and propose improvements
- Assist in creating onboarding materials for new users
- Support release notes creation with clear, concise summaries
- Use version control systems to manage document changes
- Collaborate with quality assurance teams to verify documented workflows
- Maintain a user-focused approach in all written materials
- Participate in review cycles with subject matter experts
- Track documentation progress using project management tools
- Adapt content for different delivery formats, including web and PDF
- Contribute to internal documentation processes and templates
Nice to Have
- Experience with Markdown or structured authoring formats
- Familiarity with RESTful APIs and JSON
- Background in law enforcement or public safety software is a plus
- Experience using Jira for task tracking
- Knowledge of information architecture principles
- Exposure to automated documentation tools
- Previous work in a fast-paced technology startup
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid
Team
Collaborative product and engineering environment
What You’ll Do
- Create and maintain comprehensive technical documentation for software platforms
- Partner with engineering teams to document new features and system changes
- Ensure content is up to date with each product release
- Use feedback from users and stakeholders to refine documentation
- Develop clear, step-by-step instructions for complex workflows
Why This Matters
- Accurate documentation helps users get the most out of the product
- Clear technical writing reduces support requests and onboarding time
- Well-structured content improves user confidence and adoption
- Reliable resources support customer success and product reliability
- Internal teams rely on documentation for consistent implementation
Available
