Responsibilities
- Handles administrative duties tied to technical responsibilities.
- Provides regular updates on operational status to the direct supervisor.
- Completes network operations-related administrative tasks and demonstrates capability to work independently at a junior level based on performance in team and customer-specific evaluations.
- Monitors network infrastructure and core backbone systems, logging tickets when potential issues are detected.
- Identifies, documents, and diagnoses technical problems while setting appropriate resolution priorities.
- Resolves incoming service tickets, manages configuration changes, sets up problem records for complex cases, and escalates to higher support tiers as needed; collaborates with other departments to implement change requests and ensures proper ticket closure after issue resolution; effectively prioritizes workload.
- Maintains knowledge of corporate strategies, principles, and processes, and consistently aligns actions with them.
- Executes escalations independently and efficiently when required.
- Conducts validation checks following the '4-eyes principle' during change implementation.
- Applies understanding of complex technical and procedural relationships in daily tasks across incident, change, problem, and configuration management workflows.
- Delivers work with a strong focus on customer needs and contributes to improving overall customer satisfaction.
- Communicates professionally and effectively on behalf of the organization, both internally and with external customers.
Work Arrangement
Remote (Country)
Other
Remote work is permitted only within Hungary due to European tax regulations.
