About the Role
The role involves collaborating with cross-functional teams to identify customer needs, define product requirements, and deliver improvements to the end-to-end fulfilment journey.
Responsibilities
- Collaborate with engineers, designers, and operations teams to deliver reliable product solutions
- Gather and analyze customer feedback to guide product decisions
- Define clear product requirements and manage timelines for delivery
- Monitor key performance metrics to assess product impact
- Support the development of new features for delivery and logistics systems
- Translate business goals into actionable product initiatives
- Conduct market research to understand evolving customer expectations
- Work closely with stakeholders to prioritize product backlog items
- Assist in testing and validating product functionality before launch
- Document product processes and decision rationales
- Identify inefficiencies in current fulfilment workflows
- Propose data-driven improvements to enhance delivery reliability
- Coordinate with customer service teams to understand pain points
- Track and report on product performance post-release
- Maintain a customer-centric focus in all product decisions
- Support agile project management practices within the team
- Contribute to roadmap planning sessions
- Evaluate third-party tools or vendors when relevant
- Ensure compliance with internal policies and standards
- Communicate progress updates to relevant departments
- Facilitate workshops to gather cross-functional input
- Manage change requests with attention to scope and impact
- Use analytics platforms to interpret user behavior
- Stay informed about industry trends in e-commerce logistics
- Escalate risks and blockers in a timely manner
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid
Team
Product team focused on improving customer delivery and logistics experiences
Why This Role Matters
- This position plays a key role in shaping how customers receive their orders, directly influencing satisfaction and trust in the service.
- Improvements driven by this role can scale across millions of deliveries, creating measurable impact.
Growth Opportunities
- Exposure to senior leadership and strategic decision-making processes
- Opportunities to lead initiatives as experience grows
- Access to training and mentorship in product management best practices
Available for qualified candidates
