Requirements
- Have experience in customer service, HR operations, or HR support, ideally in a B2B or SaaS environment.
- Are bilingual in Korean and English (written and spoken).
- Have familiarity with Korean labor laws, employment practices, and compliance requirements.
- Have experience working in a ticket-based support environment supporting internal and external stakeholders.
- Communicate clearly and empathetically, with strong interpersonal skills.
- Can build rapport quickly and manage relationships with professionalism.
- Demonstrate strong problem-solving and critical thinking skills, especially in high-pressure situations.
- Have experience with CRM and support tools (e.g., DevRev, Superblocks, Airtable, or similar).
- Possess strong attention to detail and a passion for delivering exceptional customer experiences.
- Can work independently while collaborating effectively within a global team.
- Bring a positive, proactive attitude and commitment to high customer satisfaction.
Nice to Have
- Experience supporting global customers or working in international HR operations.
- Understanding of cross-border workforce management and global employment models.
- Familiarity with Pebl’s services (or the ability to ramp quickly).
- Experience with customer satisfaction metrics and performance tracking.
Additional Information
- 16 months
- bilingual in Korean and English (written and spoken)
