Attentive is offering a Junior Business Analyst trainee program for analytical minds interested in business analysis, process design, and customer experience transformation. This intensive 3-week Amazon Connect Cloud Contact Center AI LAB program teaches participants how to translate business needs into scalable cloud-based contact center solutions, with the best participants offered long-term employment.
What You'll Do
- Work in real-world IT project simulations.
- Design apps built on Amazon Connect.
- Learn how business requirements are translated into scalable cloud-based contact center solutions.
- Work closely with technical teams and solution architects.
- Understand how AI-driven features reshape customer journeys and operational models in modern CCaaS environments.
What We're Looking For
- Student or graduate in Business, Economics, Information Technology, Engineering, or a related field.
- Strong analytical and structured thinking skills.
- Interest in process design, customer journeys, and digital transformation.
- Very good English communication skills.
Nice to Have
- Basic understanding of IT systems, integrations, or cloud concepts.
- Experience with contact center environments or CCaaS platforms.
Technical Stack
- Amazon Connect
- CCaaS platforms
Team & Environment
Work with experienced architects, developers, and consultants.
Benefits & Compensation
- Gain practical experience in modern CCaaS and digital customer experience design.
- Learn how business analysis connects with cloud technologies and AI.
- Participate in real-life project simulations.
- Join Deloitte as a full-time employee after successful completion.
- Boost your career in a supportive environment focused on professional development.
- Paid training + certification of completion.
Work Mode
This is a hybrid position based in Warsaw, Poland.
Attentive is an equal opportunity employer.
