Aufgaben
- Support our clients with their Atlassian applications and Adaptavist tools, processes, and best practices
- Onboard and become familiar with customer application servers
- Monitor and respond to customer requests on the Adaptavist service desk
- Answer customer questions about how to best use the Atlassian applications in their business
- Create projects, configure permissions and workflows and other solutions at the request of the customer
- Work on multiple administrative activities according to agreed-upon customer priorities
- Communicate with the customer and other team members to understand and deliver configuration solutions
- Solve issues and provide best practice recommendations to the customer
- Record your work and time
- Follow security protocols that the customer may establish
Anforderungen
- German language proficiency
- Experience configuring and customizing Atlassian software (Jira, Confluence, Jira Service Desk)
- Ability to work remotely as an outsourced administrator
- Strong customer support and communication skills
- Experience with Atlassian applications and marketplace software
Arbeitsmodell
Remote (Worldwide)
Weitere Informationen
- German speaker required
- Remote role
- Must follow customer security protocols
- Work with multiple clients simultaneously
- Record work and time
