About the Role
The role involves delivering frontline technical support to users, troubleshooting system issues, and maintaining high service standards within a remote setup.
Responsibilities
- Provide first-line technical support to end users
- Respond promptly to service requests and incidents
- Troubleshoot software and hardware issues
- Escalate complex problems to appropriate teams
- Maintain accurate records of support cases
- Assist with user onboarding and account setup
- Guide users through resolution steps clearly
- Monitor ticket queue and manage workload efficiently
- Follow established IT service protocols
- Communicate in Italian with native-level fluency
- Support remote access and connectivity issues
- Assist with password resets and access requests
- Document solutions in the knowledge base
- Adhere to service level agreements
- Work collaboratively with technical teams
- Ensure data privacy and security compliance
- Handle multiple inquiries simultaneously
- Deliver support via phone, email, and chat
- Stay current with internal systems and tools
- Participate in team meetings and training
Compensation
Competitive salary based on experience
Work Arrangement
Remote, based in Greece
Team
Collaborative IT support team with global reach
Languages
- Native or near-native proficiency in Italian required
- Working knowledge of English necessary for internal communication
Technology Exposure
- Experience with IT service management (ITSM) tools
- Familiarity with remote support platforms
- Basic understanding of cloud-based services
Not available
