About the Role
This role involves delivering timely and effective support to Italian-speaking users experiencing issues within a gaming environment, ensuring high satisfaction and clear communication across digital channels.
Responsibilities
- Respond to player inquiries in fluent Italian across multiple platforms
- Diagnose and resolve in-game technical problems efficiently
- Maintain accurate records of support interactions
- Escalate complex issues to relevant departments when needed
- Ensure compliance with platform policies during support delivery
- Provide feedback to improve user experience and support workflows
- Monitor player behavior for potential violations of terms
- Communicate updates and resolutions clearly and professionally
- Work within service level agreements for response times
- Collaborate with quality assurance teams on case reviews
- Adapt communication style to diverse user needs
- Report recurring technical issues to development teams
- Support account recovery and access restoration processes
- Assist with localization accuracy checks for Italian content
- Follow internal protocols for data privacy and security
- Participate in team meetings and training sessions
- Contribute to knowledge base articles in Italian
- Handle sensitive player information with confidentiality
- Maintain a high standard of customer service under pressure
- Track performance metrics related to support quality
Compensation
Competitive salary offered for the position
Work Arrangement
Remote
Team
Part of a global customer support team focused on gaming platforms
Why Join Us
- Opportunity to work remotely from Greece with a global team
- Supportive environment that values clear communication and initiative
What We Offer
- Stable remote position with structured career development
- Access to ongoing training and performance feedback
Not provided
