About the Role
The role involves delivering high-quality technical and customer support to users of HealthTech solutions, primarily serving Italian-speaking clients, while working remotely from Greece within a supportive and agile team structure.
Responsibilities
- Provide technical assistance to clients using digital health platforms
- Respond promptly to support tickets and user inquiries
- Troubleshoot software issues and guide users through resolutions
- Maintain accurate records of support interactions
- Escalate complex technical problems to engineering teams
- Assist in translating user feedback into product improvement suggestions
- Onboard new clients and guide them through platform features
- Collaborate with cross-functional teams to enhance service delivery
- Monitor system alerts and respond to service disruptions
- Follow up on unresolved cases to ensure timely closure
- Support the creation of user documentation in Italian
- Participate in training sessions to stay updated on product changes
- Ensure compliance with data privacy and security standards
- Communicate service updates and maintenance schedules to users
- Work within defined service level agreements
- Handle sensitive health information with confidentiality
- Adapt communication style to suit diverse client needs
- Use CRM tools to manage customer interactions
- Report recurring issues to improve platform stability
- Contribute to process optimization within the support team
Compensation
Competitive salary with benefits
Work Arrangement
Remote, based in Greece
Team
Collaborative team within a growing HealthTech organization
Why Join Us
- Be part of an innovative HealthTech company shaping the future of digital healthcare
- Work in a flexible, remote-first environment that values work-life balance
- Grow your career with access to continuous learning and development programs
- Join a diverse and inclusive team committed to making a real-world impact
What We Offer
- Remote work setup with full technical support
- Competitive compensation and performance bonuses
- Comprehensive health and wellness benefits
- Paid time off and public holiday observance
- Professional development budget
- Employee assistance and mental health programs
- Regular team engagement activities
Not available
