Responsibilities
- Provide top-tier technical assistance to Italian-speaking users of healthcare technology products via phone, email, and live chat.
- Identify, analyze, and fix software and hardware problems associated with health technology systems.
- Guide clients in understanding product capabilities, features, and effective usage within healthcare environments.
- Document all customer communications and solutions accurately in the CRM platform.
- Work closely with technical and product teams to report complex issues and contribute insights for product enhancements.
- Conduct follow-up engagements with users to confirm issue resolution and maintain high satisfaction levels.
- Keep up to date with advancements in healthcare technology, product updates, and industry developments to improve support quality.
Benefits
- Attractive monthly base salary
- Monthly bonus based on performance metrics
- Comprehensive training program fully covered
- Full relocation support including flight, airport transfer, and hotel
- Access to health insurance coverage
- Provision of private health insurance
- Two additional salaries paid annually plus other incentives
Compensation
Competitive Monthly Salary, Monthly Performance Bonus, 2 Extra Salaries Per Year
Work Arrangement
Remote (Worldwide)
Benefits
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year And Much More...
