About the Role
This role involves delivering technical support to Italian-speaking users from a remote location in Greece, ensuring timely resolution of IT issues and maintaining high service standards within a global support framework.
Responsibilities
- Provide technical assistance to end users speaking Italian
- Resolve software and hardware issues remotely
- Document support cases accurately and efficiently
- Respond promptly to service requests and inquiries
- Escalate complex problems when necessary
- Maintain up-to-date knowledge of IT systems
- Assist with onboarding new users
- Guide users through troubleshooting steps
- Monitor ticket resolution timelines
- Ensure customer satisfaction during support interactions
- Follow established IT support procedures
- Communicate technical solutions in clear language
- Support password resets and account access issues
- Assist with device configuration and setup
- Report recurring technical problems for analysis
- Collaborate with internal IT teams
- Maintain data privacy and security standards
- Work within defined service level agreements
- Adapt to changing support demands
- Use remote desktop tools effectively
Nice to Have
- IT certification such as CompTIA A+
- Higher education in IT or related field
- Experience in multinational environments
- Knowledge of ticketing systems like ServiceNow
- Familiarity with Active Directory
Compensation
Not specified
Work Arrangement
Remote
Team
Global support team
Location
Remote position based in Greece
Language Requirement
Native or near-native proficiency in Italian required
Not applicable
