About the Role
The successful candidate will act as a key point of contact for Italian-speaking customers, resolving issues related to online orders, payments, and account management while contributing to service improvements.
Responsibilities
- Respond to customer inquiries in Italian via email and chat
- Assist clients with order placement and tracking
- Resolve payment processing issues for Italian market customers
- Update order and account information in the e-commerce system
- Escalate technical problems to relevant internal teams
- Maintain accurate records of customer interactions
- Provide feedback to improve user experience on the website
- Follow standard procedures for data protection and privacy
- Collaborate with logistics partners on delivery issues
- Report recurring customer issues to team leads
- Support returns and refund processes in compliance with policy
- Ensure timely responses within service level agreements
- Help maintain product information accuracy for Italian region
- Participate in team meetings and training sessions
- Adapt communication style to different customer needs
- Identify opportunities to enhance customer satisfaction
- Follow up on unresolved cases until closure
- Use internal tools to manage support tickets efficiently
- Stay updated on promotions and product changes
- Contribute to knowledge base content in Italian
Compensation
Competitive salary based on experience
Work Arrangement
Remote, based in Greece
Team
Part of a growing e-commerce support team
Why Join Us
- Opportunity to work remotely with a global company
- Supportive team environment with regular feedback
- Career development paths within customer operations
What We Offer
- Stable remote position based in Greece
- Training on internal systems and processes
- Access to digital collaboration tools
Not available
