Responsibilities
- Deliver high-quality customer support through email and phone communication
- Manage customer emails and phone calls related to flight modifications, cancellations, lost luggage, and claims for major airlines
- Engage with customers in both Italian and English across multiple communication platforms
- Provide timely responses to customer questions and requests
- Maintain a consistently professional, empathetic, and positive demeanor in all customer interactions
- Ensure professional support is delivered to achieve high levels of customer satisfaction
Languages
Italian and English
Channels
Email and phone
