Responsibilities
- Handle incoming calls and customer inquiries with professionalism
- Deliver courteous, effective, and solution-focused customer service
- Address customer concerns promptly while showing understanding and attentiveness
- Record all customer communications and input accurately in internal databases
- Use provided resources, training, and tools to diagnose and resolve issues
- Advise customers on optimal solutions tailored to their specific needs
- Help maintain a high standard of customer service aligned with leading global brands
Work Arrangement
Remote (City/Region) — Lisbon
Responsibilities
- Assist customers via inbound calls and inquiries
- Provide professional, friendly, and solution-oriented support
- Resolve customer issues efficiently while demonstrating empathy and care
- Accurately document customer interactions and feedback in internal systems
- Investigate and troubleshoot issues using available tools, training, and resources
- Guide customers toward the best solutions and recommendations based on their needs
- Contribute to a high-quality customer experience that reflects the values of world-renowned brands
