Responsibilities
- Resolve issues related to workstation operating systems
- Address printer malfunctions and connectivity problems
- Troubleshoot standard business software such as Microsoft Office
- Support line-of-business applications including SAGE ERP and QuickBooks, with vendor collaboration for specialized tools
- Perform basic desktop network troubleshooting for connectivity issues
- Respond to client-initiated Quick Fix support calls
- Take part in an on-call schedule for after-hours and weekend assistance
Benefits
- Full health coverage under HMO plans for employee and dependents
- Life insurance policy included
- Flexible reimbursement for dental, vision, mental health, wellness, and government-mandated contributions
- Paid time off starting at 15 days annually
- Provision for maternity and paternity leave
- Paid time off for U.S. public holidays
- Additional compensation for night shift work
- Opportunities for salary increases and access to salary advances or loans
- Access to health and wellness initiatives
- Company-funded training and professional certification programs
Compensation
Pay rates range from $4.59/hr to $6.89/hr depending on experience and location
Work Arrangement
Remote (Worldwide)