Own system reliability - Monitor integration workflows in Celigo (integrator.io) and resolve errors across NetSuite, Shopify, Amazon, and 3PL systems
Diagnose failures using logs, mappings, and API responses
Escalate complex issues with clear root-cause analysis
Support ERP & integrations - Assist in building and maintaining integration flows (field mappings, transformations, connections)
Re-run failed jobs, manage queues, and maintain API credentials
Ensure accurate and reliable data flow across systems
Manage NetSuite operations (core requirement) - Build and maintain saved searches, reports, and dashboards
Update PDF templates (POs, invoices, packing slips)
Maintain data hygiene (duplicate cleanup, record accuracy, field standardization)
Document and improve processes - Create runbooks for recurring issues
Maintain SOPs for system workflows
Track and report integration performance metrics
Support SaaS & internal systems (secondary focus) - Provision and deprovision accounts across tools (Google Workspace, Slack, Notion, etc.)
Manage access control and enforce least-privilege principles
Handle login issues, access requests, and internal support tickets
Contribute to security & operations - Support MDM enrollment (Intune, Jamf)
Track SaaS usage and maintain asset inventory
Assist with security compliance and system audits

1–3 years of experience in ERP, systems operations, or IT support
Hands-on NetSuite experience (non-negotiable — candidates without this will not be considered)
Basic understanding of APIs, data flows, and system integrations
Experience with at least one SaaS admin environment (Google Workspace, Slack, Shopify, etc.)
Experience working with ticketing systems and SLAs
Strong attention to detail and ability to follow structured processes
Clear written communication (documentation, reporting, internal updates)
Comfortable working remotely across time zones

Remote (Worldwide)

Activate Talent is hiring an IT & Systems Operations Analyst