Transcend is looking for an IT System Administrator to be responsible for the reliability, security, and usability of the internal systems that power our day-to-day work. As the primary steward of our corporate IT environment, you will manage SaaS applications, identity and access, endpoints, and core collaboration tools, partnering closely with Security and Engineering to maintain a secure, compliant, and streamlined employee experience.
What You'll Do
- Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
- Manage user lifecycle across systems in collaboration with HR and Security teams
- Serve as the primary escalation point for IT requests and incidents
- Partner with Security and GRC functions to maintain technical controls for audits like SOC II, ISO 27001, and HIPAA
- Create and maintain documentation and runbooks for how to perform common IT tasks
- Identify recurring issues and friction points, implementing process or tooling improvements over time to continuously improve our IT systems
What We're Looking For
- Bachelor's Degree or equivalent experience
- 2+ years of hands-on experience in IT systems administration, service desk escalation, or a similar corporate IT role in a cloud-first environment
- Excellent communication and problem-solving skills
Nice to Have
- Prior experience at a startup with fewer than 500 employees or other fast-paced environment
- Experience evaluating, implementing, and managing SaaS tools at scale, including license management, vendor coordination, and integration with SSO
- Demonstrated ability to collaborate closely with Security, Engineering, People, and Finance teams to align IT initiatives with broader company goals
Technical Stack
- Identity Provider
- SSO systems
- Google Workspace
- MDM
Team & Environment
You will report to the Director of Information Systems.
Benefits & Compensation
- Flexible PTO
- Parental leave
- 401(k) match
- Employee equity
- Competitive compensation packages
- Compensation Range: $90,000 - $110,000 USD
Work Mode
This is a fully remote position open to candidates located within the United States.
We celebrate a diverse and inclusive workforce and consider all forms of diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records, as legally required.
