Penn State IT is hiring an IT Support Specialist to join the Deskside Support team. In this customer-focused role, you will serve as the primary IT contact for designated units, providing technical support and managing the lifecycle of IT assets across a large, distributed environment.
What You'll Do
- Provide advanced hardware and software support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve complex technical issues and escalations.
- Manage the lifecycle of IT assets, including procurement, imaging, inventory, and decommissioning.
- Lead or support IT projects, committees, and process improvement efforts.
- Foster strong relationships between IT and faculty/staff.
- Participate in on-call rotations and respond to urgent incidents.
- Assist with onboarding, mentoring, and training of team members.
What We're Looking For
- Strong customer service and communication skills.
- Ability to work independently and collaboratively in a dynamic environment.
- Ability to lift up to 50 pounds with or without accommodation.
- Valid driver’s license and successful completion of a motor vehicle background check.
- Associate Degree plus 4+ years of relevant experience; or an equivalent combination of education and experience accepted.
Nice to Have
- Experience with Active Directory, Configuration Manager, JAMF, Office 365, Windows, macOS, Android, iOS, and Point of Sale systems.
- Familiarity with ServiceNow or similar ITSM platforms.
- Project coordination or leadership experience.
Technical Stack
- Active Directory
- Configuration Manager
- JAMF
- Office 365
- Windows, macOS
- Android, iOS
- Point of Sale systems
- ServiceNow
Team & Environment
You will join the Deskside Support team within Penn State IT, supporting approximately 10,000 endpoint devices across 28 non-IT business units.
Benefits & Compensation
- Compensation: $51,000.00 - $74,000.00
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans
- Substantial paid time off including holidays, vacation and sick time
- Generous 75% tuition discount for employees and eligible spouses and children
Work Mode
This role operates in a hybrid work mode.
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
