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Cincinnati, OH On-site Employment

Comtech LLC is hiring an IT Support Specialist

Responsibilities

  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use Law Enforcement systems
  • Assist users through problem solving steps
  • Investigates and resolves computer software and hardware problems of users
  • Serves as a contact for level 1 support
  • Serves as a contact for users having problems using computer software, hardware, operating systems and escalates as necessary
  • Determines whether problem is caused by hardware, software, or system
  • Answers questions, applying knowledge of computer software, hardware, systems and procedures
  • Talks with technical and non-technical co-workers to research problem and find solution
  • Test software and hardware for troubleshooting and problem resolution
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
  • Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment
  • Assist personnel from law enforcement agencies in troubleshooting problems with their various terminals, computers and systems
  • Work effectively with diverse customer and colleague groups

Requirements

  • Ability to obtain and maintain certification by Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC
  • Certification requires fingerprinting and criminal background investigation
About company
Comtech LLC

If you are a federal, state, local, or commercial organization, you can achieve great success with the right technology. We provide our clients with the information they need to implement innovative technologies and tools that streamline decision-making, reduce costs, and improve operational efficiency.

Comtech specializes in cybersecurity, infrastructure management, IT modernization, and smart talent management. The company holds prime contracts including GSA Schedules, ID/IQ task order contracts, and Government-Wide Acquisition Contracts (GWAC), serving government and commercial clients.

Comtech is CMMI Level 3 certified in Development and Services and maintains ISO 9001 certification, with ongoing renewals for ISO 20000 and ISO 27001. The company is committed to quality and leverages ITIL v.3 Framework methodologies across enterprise operations.

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Job Details
Category other
Posted 12 days ago