Requirements
- Minimum of two years of experience in IT support, helpdesk, or similar user-facing technical roles
- Proven experience supporting Windows 10 and 11 in corporate settings
- Direct experience managing Microsoft 365 or Google Workspace environments
- Understanding of identity and access fundamentals including user accounts, group policies, multi-factor authentication, password resets, and access permissions
- Familiarity with core networking concepts such as TCP/IP, DNS, DHCP, VPN connectivity, and Wi-Fi issue resolution
- Experience using service desk ticketing platforms like Jira Service Management, Zendesk, Freshservice, or ServiceNow
- Strong written English skills with the ability to work autonomously and recognize when to escalate issues
Nice to Have
- Experience with Microsoft Entra ID or Azure Active Directory
- Hands-on use of mobile device management solutions such as Intune, Jamf, Mosyle, or Kandji
- Basic scripting or automation skills using PowerShell, Power Automate, Google Apps Script, or simple API integrations
- Familiarity with ITIL frameworks or prior experience in IT service management environments
- Involvement in employee lifecycle processes including onboarding and offboarding procedures
- Experience creating or maintaining technical documentation and knowledge base articles
- Awareness of AI-driven productivity tools such as ChatGPT, Microsoft Copilot, or Claude, with ability to assist users in basic adoption and troubleshooting
Work Arrangement
Remote
Required (7)
- Minimum of two years of experience in IT support, helpdesk, or similar user-facing technical roles
- Proven experience supporting Windows 10 and 11 in corporate settings
- Direct experience managing Microsoft 365 or Google Workspace environments
- Understanding of identity and access fundamentals including user accounts, group policies, multi-factor authentication, password resets, and access permissions
- Familiarity with core networking concepts such as TCP/IP, DNS, DHCP, VPN connectivity, and Wi-Fi issue resolution
- Experience using service desk ticketing platforms like Jira Service Management, Zendesk, Freshservice, or ServiceNow
- Strong written English skills with the ability to work autonomously and recognize when to escalate issues
Preferred (7)
- Experience with Microsoft Entra ID or Azure Active Directory
- Hands-on use of mobile device management solutions such as Intune, Jamf, Mosyle, or Kandji
- Basic scripting or automation skills using PowerShell, Power Automate, Google Apps Script, or simple API integrations
- Familiarity with ITIL frameworks or prior experience in IT service management environments
- Involvement in employee lifecycle processes including onboarding and offboarding procedures
- Experience creating or maintaining technical documentation and knowledge base articles
- Awareness of AI-driven productivity tools such as ChatGPT, Microsoft Copilot, or Claude, with ability to assist users in basic adoption and troubleshooting
Other (4)
- Work hours are Monday through Friday, 8:30 to 17:30 EEST, including a one-hour break
- Time off observed on US national holidays
- Paid vacation and sick leave provided
- Shortened workdays on Fridays during summer months
